Areas of focus in this course include telephone communication, meeting and event organising, note taking, email, fax and letter writing, customer relations and topic areas essential for the day-to-day inter-company communication where English is the common language.
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Lesson
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Monday
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Tuesday
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Wednesday
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Thursday
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Friday
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9:00- 10:50
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Skill: Speaking / Listening
Introductions
Professional profiles.
Language assessment.
Grammar review.
Fine-tune course content
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Input: Vocabulary
Skill: Speaking
Welcoming & Entertaining
Clients. Hosting visits.
Identifying client needs.
Formal language. Style and register.
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Telephone Language &
Skills. Speaking / Listening
Filtering incoming calls
Transferring calls
Diverting / Blocking unwanted calls
Apologising, making excuses, taking messages
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Skill: Speaking
Dealing with difficult clients
Giving/ asking for opinions.
Turn-taking & interrupting.
Summarising & concluding.
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Topic Lesson
Input: Vocabulary
Speaking / Listening / Writing
Multi Tasking:
Conference Organising.
Making travel arrangements
Dealing with Participants
Organising technical support
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11:10- 12:00
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Topic Lesson
Input: Vocabulary
Skill:
Reading / Speaking
Managing Several Bosses
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Input: Grammar
Interrogative forms
Reported speech
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Videoed Simulation: Difficult phone calls
Authentic phone call practice.
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Grammar review:
1st & 2nd Conditionals
Modal verbs
Making recommen - dations
Discussing cause and effect
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Dealing with a crisis
Enlisting colleague assistance.
(Videoed Simulation)
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12:10- 13:00
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Skill: Speaking
Fluency practice, feedback and remedial work on grammar and pronunciation
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Role-play.
Handling the visiting client.
Reporting back.
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Performance, error analysis and group feedback.
Remedial Pronunciation
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Skill: Writing
Business correspondence
Writing emails, from draft to corrected.
Responding to replies
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Oral and written consolidation of week's vocabulary, function and grammar. Group Lunch
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LUNCH
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13:50- 14:40
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Skill: Listening & Speaking.
Diary Making arrangements
Telephone messages
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Skill: Listening & Writing
Minutes of the meeting.
From note to text
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Input: Vocabulary
Skill: Speaking
Cross-cultural awareness
Taboos and good practice
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Skill: Speaking & Listening
Corporate Entertaining
Welcoming, Small talk, Introductions, Looking after guests. Saying goodbye
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Group viewing and discussion on performance.
Error analysis and oral feedback.
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14:55- 15:45
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Skill: Speaking
Cancelling, rescheduling and confirming
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Writing reports
Editing: Rough draft, proofreading, corrections
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Learner training: Using a mono-lingual dictionary, vocabulary files, storage and retrieval
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Videoed Role play of above
Error analysis and feedback
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Platinum Farewell Party:
Authentic Social English Practice
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